Looking back in 2020, it is interesting to see all the innovations that have been introduced in the past three years, such as Landsbankinn’s app, which offers customers several exciting options. Both individuals and companies can become Landsbankinn customers through the app and begin using the Bank’s services in a matter of minutes. In addition to the conventional overview and payment options available in online banking platforms for several years, digital service channels now offer various other features. These actions vary from such simple banking matters as creating accounts or applying for a payment card to more complex processes such as credit assessments, or increasing, decreasing and managing limits on overdrafts and credit cards. Contactless payments have proven their worth in Covid-19, be it with smart phones or watches.
The Bank’s robust technical infrastructure has allowed us to respond rapidly to new challenges, as proven when the pandemic first hit. During the development of these solutions, emphasis has been placed on ensuring that the entire process is digital without any need for human intervention. It is especially pleasing to see that utilisation of data has become an integral part of all analysis and how low the technical threshold for such analysis has become. This supports all use and has numerous benefits.
The past three years are a solid indication of what we can expect from the future, and we intend to ensure that Landsbankinn leads the way in digital banking service.”