Governance and organisation
At the core of Landsbankinn’s strategy is the ideal of mutual trust and a personal approach to banking. The Bank complies with recognised guidelines on corporate governance and its organisation aims to ensure sound and effective operation while creating opportunities for successful collaboration between departments and groups.
Landsbankinn, an ever-smarter bank
Since the beginning of 2021, we have actively worked on the Bank’s strategy titled Landsbankinn, an ever-smarter bank. We place customer satisfaction first. Our enthusiastic engagement with new technology and development of digital solutions is fuelled by our drive to achieve success, which strengthens operations and boosts initiative.
Good governance forms the foundation for solid relations between shareholders, the Board of Directors, executives, employees, customers and other stakeholders, and encourages objectivity, integrity, transparency and responsibility in the management of the Bank.
From the Chairman of the Board
„Landsbankinn’s success in 2021 is largely grounded on successful work based on its strategy, approved in 2020. One of our key strategic goals is to enhance customer satisfaction. We are very proud and delighted that the Bank topped the Icelandic Performance Satisfaction Index in 2021, for the third year running, an outcome confirmed by our own customer satisfaction surveys.“
From the Chief Executive Officer
„The services we offer, digital service channels, personal advice or other, are usually the last link in a long chain. In order to offer first-rate service, the entire chain must hold. Landsbankinn’s chain is extremely strong and underpins the Bank’s success.“