Simplify life with outstanding service
We endeavour to simplify life for our customers and offer them exceptional service. News about good service spreads and, in 2021, customer numbers grew at a record rate.
Our customers are more satisfied
Our clear strategy has yielded results in the form of new solutions for customers, increased satisfaction and improved and more efficient service. Topping the Icelandic Performance Satisfaction Index, the third year in a row, was a welcome recognition.
Smarter banking service
We are enthusiastic about simplifying life for our customers. In 2021, we introduced various new solutions to allow customers to finalise transactions easily and quickly in the app and online banking.
Our goal is to simplify life for our customers and utilise technology to offer more flexible and accessible service. At the same time, we leverage our team’s expertise and the Bank’s data to offer first-rate service as well as personal and professional advice.
We are seeing a turn for the better though not full recovery in the operation of many companies who were negatively effected by the pandemic. An ever-growing part of our services are accessible via the app, online banking or other self-service solutions and our customers are clear that they want this trend to continue.
Asset Management & Capital Markets
Transactions in equities and funds multiplied between years and asset management, Landsbréf’s funds and securities and FX brokerage achieved good results. Customers were very interested in our investment objectives and clearly appreciate how simple it is to trade in equities and funds independently.